As Wired Extreme started out, just like any other business, out of an apartment and garage, we quickly realized that it was time to get an established location to further our business. While in the apartment during the August heat, we would have customers meeting us as soon as we were out of work to either get their console or to drop one off. With so many new faces and our dedication to customer support, the word was spreading like a wild fire through California about Wired Extreme. Now, in only six months, we have reached out to over 1,100 customers helping them out in some way with their game console.
Wired Extreme does not claim that it is perfect and never will be. We are all about learning from trial and error and making sure that we take notes to learn from our mistakes. With a dedicated staff of only five, we sometimes work all night to make sure our customers are taken care of to make sure units get either sent back out or ready for pickup the next day. As we try to stick to our saying, “Quality Work, Affordable Prices”, we’re always looking in ways to some how make our services constantly affordable but at the same time making sure that it’s quality work.
I, myself, watch a lot of “Kitchen Nightmares” and study how passionate Gordon Ramsey is in helping a business stay alive and helping them in any way that he can. At the same time, you have your stubborn individuals that you have to study and learn how to get through to them in a professional manner although sometimes it may not seem too professional as you may see in some of his episodes. We have definitely learned this ourselves in working with very many different individuals. It’s not always about the all mighty dollar, it’s about what that customer says when they walk out that door. A hundred good reviews and then one bad detailed review can ruin a business. It’s key to make sure a customer is taken care of even though they may not be right, teach them and show them what is right so they know next time what to do. For example, a customer can swear up and down that the unit is absolutely well taken care of and never harmed but something so simple as having it on the carpet playing or vents against the wall can harm a system as much as dropping it on the ground. A gaming console has to be able to breathe just like us all. If someone holds your mouth and nose shut, what happens? You shut down and can’t breathe anymore. Small things like this can help a customer out so much and we educate everyone of our customers about this and other small nifty tricks when they have a console serviced with us.
Some really cool things Wired Extreme has done is implemented a tracking system on our website that customers can use to track their console as it’s being worked on and being shipped. A game center that locals in our area can come by and play for free while their console is being worked on. Oh and also to mention, it’s not just a simple TV and game console. We went all out in making sure that they got an experience that had them talking when they left. Our game center has all the hottest newest games out to play in our game center. Tritton headphones that have Dolby Digital Surround Sound all within the headset to get a full blown special effect experience. Crystal clear gaming with LED TVs that use HDMI Xbox 360 consoles to get the full HD experience as well. We have a few customers that would rather pay to play at our center than go home and play on their own systems. All our systems are hooked up to Xbox Live and did I mention that you get your OWN 22″ screen? No split screen sharing WOOHOO!
So what do we see in the next six months for Wired Extreme? Well not very much honestly. We’re going to be working on perfecting what we currently have and then possibly expanding our business to other cities for others to enjoy just as well locally. We will be working on constantly improving our turn time and customer communication in some way as well.
If you read this blog and have any questions about our company that wasn’t answered here, feel free to contact us at any time whether it be by phone or email. Go ahead and feel free to swing on by if you’re in the area, we’ll be glad to talk with you.
Wired Extreme
424 E Main St Suite 102
Lewisville, TX 75057
Toll Free: 888-389-3038
Local: 214-222-5788
Website: http://www.wiredextreme.com
Email: support@wiredextreme.com
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